Knowledge Systems Specialist

in knowledge management, content management, or information architecture.

Hands-on experience with SharePoint or similar content management platforms.

Strong understanding of taxonomy, metadata, and content organization.

Experience with AI/ML concepts, especially RAG or knowledge retrieval systems.

Familiarity with AWS (S3, Bedrock) or similar cloud platforms.

Experience creating content governance frameworks.

Design and maintain the enterprise knowledge base in SharePoint, including taxonomy, metadata, and navigation.

Establish content governance, including naming conventions, version control, and content lifecycle standards.

Create documentation standards and templates to support consistent, high‑quality content.

Monitor usage and feedback to improve content quality and findability.

Integrate SharePoint content with internal and external tools (e.g., AWS) for AI-powered retrieval.

Support configuration and optimization of RAG (Retrieval-Augmented Generation) solutions.

At Cottingham & Butler, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday – that’s who we are and what we believe in.

As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.

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