Client Services Representative

Basic troubleshooting of software and hardware issues.

Prior technical and customer support experience.

Working knowledge of iOS and Windows PC environments and their components.

Committed to delivering an outstanding customer experience as Flash’s frontline representative.

2+ years of customer service or technical support experience (technology, SaaS, or help desk preferred).

Hybrid schedule at our new office in Metro Plaza.

Private Medical Insurance (Humano) – supplemental coverage.

Gym & Meal subsidies to support work–life balance.

Competitive salary + annual base bonus.

Vacation bonus and all legal Dominican benefits.

Flash is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, allow us to attract creatively-led people, and to develop the best products, services and solutions. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Every qualified individual is encouraged to apply to join our team.

Provide remote applications support via email and phone.

Assist customers with basic software and hardware troubleshooting.

Accurately document customer interactions (calls, follow-ups, escalations, reporting) Flash ticketing system.

Prioritize and manage customer inquiries to ensure the most urgent cases receive timely attention and service levels are consistently met.

Escalate complex issues that cannot be resolved at the frontline, while providing clear documentation to enable faster resolution by the next support tier.

Contribute to the client knowledge base by documenting common requests, incidents, resolutions, and work-arounds — helping both customers and teammates solve problems more efficiently.