Integration and Implementation Specialist

2+ years’ experience in plan or system implementation/configuration or client service role

Ability to identify and resolve issues

Ability to adapt to process and product changes

Strong planning and project management skills

Demonstrated ability to work independently and provide leadership and guidance to

both Navia and customer resources

Audit the technical setup of customer information in Navia applications prior to the

clients go-live date

Ensure all related emails are sent to the client in a timely manner and saved in the

appropriate location

Ensure all related documents and files are received from the client and follow up weekly until received prior to the go-live date

Ensure all tracking is up to date in Salesforce on a daily basis

The Integration & Implementation Specialist will play a dual role in integration efforts for new acquisitions and onboarding new customers. They will ensure integration projects are executed according to established timelines and procedures laid out in the integration plan and/or implementation process. The position will support and engage employees/employers/clients accordingly to complete the project.

We’re a people first benefit administrator that relies on a fast-growing team of creative thinkers, problem-solvers, and go-getters to bring our participant and client experience to the next level. Our mission? To create better lives and provide a simple and amazing benefits experience. If you love providing excellent service, innovating the way benefits are administered, and being part of an inclusive workplace community, you’ll fit right in.