Senior Content Strategist

5+ years of experience in one or more of these areas: help and support content, product or content operations, or technical writing.

Experience with Identity and Fraud procedures for FinTech is a bonus

Strong analytical skills with experience creating and reporting on content quality metrics and performance data

Experience defining, tracking, and reporting on content metrics and providing data-driven analysis.

Experience working with CRM tools (like Zendesk or Salesforce), content management systems, LLMs or generative AI tools, and Google Workspace.

Previous experience working with vendors, BPO partners, or writing contractors is a plus.

Chime is building a world-class member support organization, and we believe member support should be built around 3 guiding principles:

Frictionless product: Use member insights to mitigate member issues with a simple,  transparent product

Self-service: Provide self-service and automated capabilities to help members quickly resolve issues while creating a community for members to support each other

Excellent support: When members do have to contact us, provide them with excellent service.

As a Senior Content Strategist, you’ll lead efforts to build and improve content that helps our members and agents quickly get what they need.

You’ll partner cross-functionally to shape content that supports our product and support strategies.