snapsheet
Support Engineer
At a Glance
- Location
- Chiacgo, Illinois, United States
- Work Regime
- remote
- Employment
- full_time
- Compensation
- ion, the base salary range is $75,000–$95,000. While this range serves as a
Key Requirements
Required Skills
Domain Knowledge
- Engineering
- Insurance
- Legal
- Logistics
- Medical
Requirements
B.S. in Computer Science, Information Technology, Computer Engineering, or related STEM degree
or
equivalent experience
Strong analytical aptitude for problem-solving skills
Ability to work independently, manage time, and organize and complete work based on priority
Interested in learning from other professionals and growing their skills
Responsibilities
Be the primary point of contact for our internal users
Handle internal support tickets learning about our teams and tech stack so you can triage and escalate tickets to the appropriate team when necessary
Vendor software application installation and troubleshooting
Local and remote helpdesk support, resolving problems to the end user’s satisfaction
Monitoring and responding quickly and effectively to requests
Documenting internal procedures