Senior Operational Excellence Manager

7+ years of experience in operations, customer experience, business analysis, or related fields.

Proven experience using data to identify problems, make recommendations, and drive process improvement.

Proficiency in tools such as Excel/Google Sheets, SQL, BI dashboards (Looker, Tableau, Power BI, etc.).

Strong understanding of customer and partner support  workflows and metrics

Experience with CRM/ticketing platforms (e.g., Zendesk, Salesforce, Freshdesk).

Background in SaaS, marketplace, or partner-led businesses.

+ annual bonus

depending on factors such as job-related skills, relevant experience, and location.  We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.

#LI-Hybrid

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Data Analysis & Insight Generation:

Conduct in-depth analysis of operational metrics, KPIs, and customer experience data to uncover trends, inefficiencies, and root causes of issues.

Strategic Problem Solving & Recommendations:

Identify high-impact areas for improvement across operational and customer service workflows.

Collaborate with stakeholders to align improvement initiatives with company goals and customer and partner expectations.

Implementation Support: