Manager, ServiceNow ITSM Operations & Process Governance

leading IT Service Management functions

within large, complex enterprise environments.

Incident, Problem, Change, Major Incident, and Service Level Management.

experience, including process optimization, workflow automation, reporting, performance analytics, self-service, knowledge management, AI capabilities, and virtual agents.

Track record of leading enterprise-wide

Deep understanding of ITIL principles with certification and service management best practices.

The initial basic salary for this position will be in the range of 19 000 PLN - 29 690 PLN per month. The final offer will reflect your experience, skills, and qualifications relevant to the role. We are committed to fair, equitable, and gender-neutral pay practices.

The final package will reflect your experience, skills, and qualifications relevant to the role. We are committed to fair, equitable, and gender-neutral pay practices.

Lead the transformation of enterprise service management.

We're looking for an experienced IT Service Management leader to help shape the future of service delivery across our

This is a high-impact leadership opportunity for someone who thrives on transforming traditional support models into

intelligent, automated, and experience-driven services.

As our Manager, ServiceNow ITSM Operations & Process Governance, you'll

lead the strategy, governance, and evolution of enterprise ITSM capabilities

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

We are committed to diversity and inclusion and believe that different perspectives make us stronger. By encouraging open dialogue and valuing individuality, we strive to be one of the most desirable places to work.

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