Enrollment Lead

The Credentialing Enrollment Lead is responsible for overseeing and executing payer enrollment activities for providers across our national behavioral health network. This role serves as a subject-matter expert in payer enrollment requirements and processes, while also providing day-to-day execution, quality oversight, and workflow coordination for enrollment specialists or contractors. The Lead partners closely with internal stakeholders and external payer representatives to ensure timely, accurate, and compliant provider enrollment.

Nice to have:

Experience working in a national or multi-state provider organization

Familiarity with NCQA standards and delegated credentialing environments

Experience partnering with revenue cycle or billing teams

Bachelor’s degree or equivalent relevant experience

Remote work with regular in-person bonding experiences sponsored by the company

Competitive compensation

Holistic perks program (including free therapy, employee wellness, and more)

Excellent health, dental, and vision coverage

401k benefits with employer matching contribution

The chance to build something that changes lives – and that

Enrollment Operations & Execution

Lead end-to-end payer enrollment and revalidation activities for behavioral health providers across commercial, Medicare, and Medicaid plans

Ensure accurate and timely submission of initial enrollments, re-credentialing, and demographic updates

Monitor enrollment timelines, identify risks or delays, and implement corrective actions to meet operational SLAs

Serve as an escalation point for complex or stalled enrollment cases

Team Leadership & Quality Oversight

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As an Enrollment Lead at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.