Customer Success Team Lead

$86,300

—

$107,900 USD

Creativity is ingrained in our culture.

We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients

Diligent Market Intelligence (DMI) is a global provider of governance, shareholder, and market intelligence data delivered through SaaS platforms, data feeds, and analytics solutions.

As part of Diligent, a leading Governance, Risk, and Compliance (GRC) technology company, DMI provides decision-grade intelligence that helps asset managers, investment banks, law firms, and advisors anticipate risk, engage shareholders, and make informed strategic decisions.

Our clients rely on DMI across critical workflows including activism defense, shareholder engagement, corporate governance benchmarking, proxy voting analysis, reporting, executive compensation evaluation, and emerging stewardship data capabilities.

The Lead Strategic Customer Success Manager plays a critical role in driving customer retention and long-term client value across DMI’s most strategic enterprise accounts.

This role combines direct ownership of high-value client relationships with leadership responsibility managing 3 Customer Success Managers.

As a leader of the Customer Success organization, this individual will act as both a strategic advisor to enterprise clients and a player-coach to the broader Customer Success team, helping scale best practices in retention, adoption, and identifying expansion across the customer base.

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast.  Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking.  Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity.  The future belongs to those who keep learning, and we are building it together.  At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

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