Revenue Enablement Manager (Support)

3+ years in Revenue Enablement, Support Enablement, Support Operations, or similar roles in a B2B SaaS environment.

Direct experience working with or within a Customer Support organization.

Demonstrated success improving KPIs such as CSAT, resolution time, FCR, QA scores, or support productivity.

Strong understanding of AI tools and automation in customer-facing workflows.

Analytical mindset with the ability to translate data into actionable enablement programs.

Proven ability to influence cross-functional stakeholders.

Design & Execute a Support Enablement Strategy

Develop and implement a comprehensive enablement strategy tailored to Boulevard’s Customer Support organization.

Build onboarding, certification, and continuous learning programs that reduce time-to-productivity and improve resolution quality using Articulate and Workramp enablement tools.

Align enablement initiatives with CSAT, retention, resolution time, and operational efficiency goals.

Champion AI & Automation for Support

Partner with Product and Engineering to integrate AI into customer communication workflows.

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Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.

Come Do The Best Work Of Your Life At Boulevard.

We are seeking a dynamic and experienced Revenue Enablement Manager to join our team. The Revenue Enablement Manager will play a crucial role in equipping our Customer Support teams with the knowledge, tools, and resources they need to deliver exceptional customer outcomes. This role will collaborate closely with customer support leadership, lifecycle marketing, and our education and product marketing team to develop and implement effective sales enablement strategies and initiatives.