Benefits Care Advocate, Phoenix

At least 1-year experience in a Customer-facing benefits role with a Broker, Carrier, or Benefits provider.Highly preferred, 2 years experience in the Benefit space.

tools such as Salesforce, Slack, Confluence, and NICE Workstation are often used

You will navigate multiple digital systems and use customer data to inform decisions.

Takes pride in seeing customer interactions through from start to finish.

You hold true to your values of providing top-tier customer service.

You understand the importance of listening to the customer before delivering service.

Going the extra mile to deliver exceptional service is never an afterthought, as you always put yourself in the customer's shoes.

Our success in the Benefit Customer Engagement team is driven by the personal responsibility taken on by each of our advocates to drive authentic interactions through phone, email, and chat.

Our advocates take pride in finding resolutions to some of the most complex benefit questions from our small business owners.

With their passion, insight, and customer advocacy, this team has helped us maintain a high NPS score while serving tens of thousands of businesses.

You will own customers' inquiries from start to finish while keeping the customer updated at all times during the resolution process.

While you can expect to primarily be on our live inbound phone channel for the entirety of your shift, a Benefit Customer Care Advocate should be prepared to flex onto our email and/or chat channels based on business needs.

The Customer Care team is the linchpin of our world-class customer experience. With their passion, insight, and customer advocacy, this team has helped us maintain a high NPS score while serving tens of thousands of businesses. As a Benefits Care Advocate at Gusto, you will guide our customers to solutions, answering queries via phone and email each day.

Gusto is seeking support experts who thrive in a fast-paced, solutions-based call center environment. You will own each customer experience from start to finish, ensuring exceptional service and accurate resolution. You will guide our customers through our product features and act as their advocate internally to influence our product decisions and roadmap.