Senior IT Manager

7+ years in IT support/operations, including 2+ years managing a team — with a track record of building and leveling up high-performing teams

A player-coach attitude — happy both coaching the team and rolling up your sleeves to show what great looks like

Strong customer service and communication skills — you set the tone for how the team treats end users, and teams across the company find you easy to work with

Comfortable working directly with executives and senior leadership, including handling sensitive requests with discretion

Deep hands-on experience with systems like Okta, Google Workspace, Slack, and Apple fleets managed with MDM tools like Iru (formerly Kandji) or Jamf

Startup experience — especially building or scaling an IT function at a fast-growing company

Comprehensive Health, Dental, and Vision coverage for employees and their families

High deductible Health Plans with Health Savings Account (HSA) options

Flexible Spending Account (FSA)

Equity grant participation

401(k) program

Competitive vacation policy

Own our core IT systems and roadmap: identity and access, device management, Google Workspace, Slack and the rest of our SaaS stack

Own IT vendor relationships, procurement and spend — negotiate renewals, cut redundant tooling, keep the stack lean

Root out manual, repetitive IT work — and automate it away

Run smooth onboarding and offboarding at scale for a distributed team

Partner with our Security team on the controls behind our HIPAA compliance and SOC 2 HITRUST certifications

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow and be challenged, and have fun with your team while doing it.

We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first.