purestorage
Technical Services Engineer, FlashArray (Shift: 7:00 AM to 4:00 PM Eastern Time)
At a Glance
- Location
- Raleigh, North Carolina, United States
- Work Regime
- onsite
- Experience
- 3+ years
- Posted
- 2026-07-30T11:37:34-04:00
Key Requirements
Required Skills
Domain Knowledge
- Regulatory
Requirements
A minimum of 3 years of experience in a professional enterprise level technical support role
Proven experience in a technical support role
Deep technical troubleshooting skills
in a professional enterprise setting, with the ability to analyze and diagnose issues related to storage, networking, replication, performance, and space.
, including operating systems (such as LINUX, Windows, VMware), LANs & WANs, and Storage Area Networks.
Exceptional customer service skills
Compensation & Benefits
$93,000
—
$140,000 USD
WHAT YOU CAN EXPECT FROM US:
Innovation
: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
Responsibilities
Technical Support Engineer
on our best-in-class 24x7 Support team, you'll be a frontline hero, ensuring our customers continue to have an exceptional experience with our FlashArray product.
You will leverage your technical expertise to analyze and resolve complex issues involving hardware, software, and environmental factors, all while building strong collaborative relationships across the company to champion the customer's needs.
Your work directly impacts our customer satisfaction and helps us maintain our industry-leading NPS score.
Proactively own and resolve customer issues
from initial contact through to resolution across all severity levels, ensuring all customer-facing communication is professional, concise, and timely.