AOG Customer Resolution Specialist

Bachelor’s Degree or equivalent applicable work experience

3+ Years of customer service experience in a fast paced environment.( Preferably within airline material management, logistics, supply chain, airline operations or aircraft maintenance )

Experience in the aviation industry or military support environment, either technical, logistics or supply chain preferred

Available to work

all

shifts on a rotating schedule ( 1st, 2nd and 3rd shift (required)

This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a third-party vendor and assigned to the organization.

The Aircraft on Ground (AOG) Customer Resolution Specialist is responsible for reviewing, validating, coordinating resources, and collaborating with internal and external stakeholders to expedite and achieve order fulfillment of AOG purchase orders, inquires, and all customer communications related to the status and processing of purchase orders, customer inquiries and shipment status. The AOG CRS will be required to exercise critical judgment and utilize problem solving skills in order to evaluate the criticality and urgency of requests and formulate the appropriate action required to drive timely resolution and order fulfillment.

The AOG CRS Team supports a 24 Hour, 7 Days a week, 365 Day a year onsite operation. This includes holidays and weekends. AOG COS will be required to work 5 days and

rotate through 3 shifts

. Shift rotation schedules vary between 4 to 8 weeks.

Current Work Schedule:

1st  Shift: 6:00 AM - 2:30 PM

Segula Technologies is a global engineering and consulting leader, delivering innovative solutions across

aerospace, automotive, energy, rail, and life sciences

. With a presence in over 30 countries and headquartered in France, we drive technological innovation, optimize industrial performance, and support clients throughout the entire product lifecycle.

In the

aerospace sector

, we work closely with