Customer Service Manager

6+ years of experience in customer service, with at least 2 years in a supervisory or management role

Proven track record of managing and motivating a customer-facing team

Strong knowledge of customer service software, CRM systems, and help desk tools

Demonstrated ability to analyze data and translate insights into action

Experience setting and managing KPIs/SLAs

Leadership and team development

Company-subsidized medical, dental, and vision plans.

401(k) plan with company match.

Life insurance at no cost to employees.

Generous time off plan, including rollover vacation days.

Health care and dependent care flexible spending accounts.

Commuter benefits.

We are seeking an experienced and customer-focused

Customer Service Manager

to lead our support team.

In this role, you will be responsible for overseeing daily customer service operations, developing team performance, and ensuring an exceptional customer experience across all touchpoints.

: actively participate in day-to-day customer service operations (handling tickets, calls, or chats) while leading and developing the team — leading by example, not just from the sidelines

Lead, coach, and develop a team of customer service representatives to meet performance and quality standards

Fora Financial is a technology-enabled provider of flexible financing to small and medium-sized businesses. Since 2008, we have supported more than 55,000 merchants nationwide with over $5 billion in capital for operating expenses, cash-flow management, and growth.

Our proprietary technology helps deliver capital through a streamlined process that can be completed in as little as 24 hours, compared with the weeks or months often required for a