Technical Partner Advisor, Zoom Customer Experience

Bring experience from a contact center practice within a systems integrator, managed service provider, or equivalent environment.

Apply technical knowledge of cloud contact center, cloud telephony, virtual agent, voice integration, APIs, Webhooks, and CRM platform integration to real-world partner and customer scenarios.

Coach and enable external partners, translating complex technical concepts into clear, actionable guidance.

Create playbooks for complex service engagements, enabling partners to audit existing architecture, identify areas of optimization, and action upon them

Analyse adoption trends and account data to build strategic plans that drive retention and reduce churn risk.

Use data to track health and identify areas of risk and opportunity within customer accounts.

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click

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We deliver Zoom's Customer Experience solutions through strategic partner relationships, ensuring enterprise customers achieve their business objectives. Our team collaborates across Product, Engineering, and Partner organizations to scale technical expertise. We exist to make complex contact center technology accessible and valuable for customers worldwide.

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an

Accommodations Request Form