IT Field Support Specialist, Bay Area

Minimum 1-2 years of technical help desk support experience.

Ability to understand general technology processes and tools to apply their usage at our hospitals.

Proficient in Apple products and Mac OS. (Network experience is a Plus)

Construction-related industry experience is a plus.

Manage several tasks or projects at once

Strong communication skills, both written and verbal

At VEG, we find a way to say YES— empowering you to deliver exceptional IT support to our frontline teams. As an IT Field Agent, you will play a critical role in ensuring our hospitals are running smoothly with reliable hardware, software, and network functionality, while also setting up new hospitals for success. This role requires a balance of technical expertise and customer service: you’ll troubleshoot issues, implement solutions, and partner closely with both hospital & IT leaders to drive IT excellence across VEG.

Partner with all IT functional teams, IT Senior Management, corporate and divisional management to meet the needs of our hospitals.

Execute appropriate teamwork and communications with all local/regional leaders of the organization within their assigned region to ensure we meet our hospitals’ needs.

Collaboratively working with all stakeholders in supporting departmental & business initiatives while ensuring prioritization and execution of the initiatives are met.

Represent the IT organization professionally in dealing with our VEGgies & Customers.

In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We’ve done the same for our people (VEGgies), finding a way to say YES so they are empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong.

We’re rethinking emergency care from every angle—from how we run our hospitals to how we support the people working inside them. That’s where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible—ensuring our hospitals and people have everything they need to help pets and their families.

VEG is a 2025 certified Great Place to Work®.