Customer Training Specialist

Veterinary Practice Experience:

You have worked in a veterinary hospital and understand how clinical teams operate, communicate, and adopt new tools.

Instinct Software Experience:

Customer-Facing Training or Education:

1–3 years delivering product training, clinical education, or customer enablement in a fast-paced environment.

CRM & Call Intelligence Tools:

We give our team owner-like flexibility over work and time-off, including time to innovate and Flow State Fridays.

We provide all-expense-paid time throughout the year together, including at our annual retreat.

The compensation range for this role is $55,000 - $70,000. Actual compensation will be determined through a variety of factors including the candidate's skills, qualifications, and experience.

Instinct is an equal opportunity employer committed to equality and providing a pleasant work environment free from harassment or discrimination in any form. All employees will be treated equally without regard to race, color, religion, sex, sexual orientation, gender identity, family or parental status, national origin, ancestry, veteran, or disability status.

If you require accommodations throughout any part of the pre-employment process, please contact our recruiting team at

[email protected]

The Customer Training Specialist is a cross-trained product expert who delivers hands-on training and enablement support across Instinct's full product suite — to both onboarding and active customers.

You are deployed where training is needed — whether that is a new hospital moving through onboarding, an active customer navigating a contact change, a team getting oriented to a newly released feature, or a post-upsell product tour.

Onboarding Training: Deliver product training to hospital teams at key milestones during the onboarding process — coordinating with the Onboarding Manager to ensure timing supports go-live readiness.

Active Customer Training: Support active customers navigating contact changes, new feature releases, post-upsell product tours, or areas of low adoption identified through the CS or Enablement team.

Cross-Product Fluency: Maintain current, confident training capability across Instinct's full product suite — keeping pace with releases and updates as they ship.

Account Intelligence & Preparation