Trust & Safety Specialist

Utilize automation, machine learning, and AI-driven signals to detect risk, prioritize investigations, and improve decision accuracy.

The annual starting salary for this position is between $52,000-$62,000 annually. The pay range listed here is what Sittercity in good faith anticipates offering for this job opening. Actual compensation offered within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, and short-term disability insurance. Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 80 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law).

Perks:

Remote Role

Company events, social outings and volunteer opportunities

As a Trust and Safety Specialist at Sittercity, you are responsible for protecting the integrity of the Sittercity marketplace by identifying, investigating, and mitigating risk across both caregivers and families.

This role sits at the front line of platform safety - making high-stakes decisions that directly impact user trust and marketplace quality.

You will review user activity, assess potential fraud or safety concerns, and take appropriate action based on internal policies and risk signals.

Monitor platform activity to identify, investigate, and resolve violations of community guidelines, safety policies, and terms of service.

Review user reports, flagged content, and suspicious behaviors and take the appropriate action.

Review and investigate user accounts, content, and activity for fraud, abuse, or policy violations.

Sittercity, a Bright Horizons company, is a technology platform working to reimagine the child care industry. Finding, hiring and managing high-quality, trustworthy and enriching child care has never been simple, for parents or caregivers. We want to change that. At Sittercity, you can imagine and create solutions that will revolutionize a multi-billion industry and bring relief to parents and care providers alike, all while having a lot of fun! Boost your career as we launch into our next phase of growth and help build a platform that changes the way child care works.