Program Manager – Renewals & Customer Success

Bachelor's degree in Business, Marketing, Sales, Project Management, or equivalent experience. PMP certification or equivalent qualification preferred.

Minimum 5–7 years of professional experience managing complex programs/projects, specifically including experience across sales enablement, customer renewal initiatives, and customer success strategies (preferably in a SaaS, software, or technology company).

Demonstrated ability creating and executing strategic sales enablement programs, renewals-focused projects, and CX/CS strategies.

Familiarity with customer success management tools (e.g., Gainsight, Totango), CRMs (Salesforce preferred), and productivity/project management platforms (e.g., Monday.com, Smartsheet, Jira, Asana).

Proven analytical capability and experience using data-driven approaches to measure performance, drive program effectiveness, inform decision-making, and improve operational processes.

Exceptional organizational and interpersonal skills, adept at influencing cross-functional stakeholders across diverse operational and sales functions.

Opportunity to shape and deliver critical sales programs and renewal strategies that directly influence customer retention, business growth, and customer satisfaction.

Collaborative team environment offering career growth, professional learning opportunities, and recognition.

Competitive compensation package and comprehensive employee benefits.

The minimum and maximum base salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location. Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

US Pay Range

$138,800

We are seeking an accomplished Program Manager with in-depth knowledge and hands-on experience in Program Management pertaining to Renewals Sales, and Customer Success programs. This role combines strategic oversight with tactical execution to drive customer retention, profitable renewals, sales effectiveness, enhanced customer experience, and overall business impact. The ideal candidate will excel in driving end to end-to-end programs involving cross-functional stakeholder collaboration, be proficient in data-driven decision making, and bring proven experience managing end-to-end projects and programs.