Veterinary Client Service Representative - Evenings

Prior experience in a veterinary, emergency, or medical reception environment

Familiarity with veterinary terminology and emergency triage protocols

Proficiency with veterinary information management software (Instinct)

Generous employee pet care discount

Free Employee Assistance Program with mental health & financial wellness resources

Competitive hourly pay and shift differentials for nights and weekends

Medical, Dental, Vision, & Life Insurance

120 hours annual paid time off and floating holiday time

Greet clients and patients with empathy, urgency, and professionalism.

Triage incoming calls and determine appropriate response based on emergency protocols.

Gather and verify client and patient information; ensure accurate and timely data entry.

Manage emotionally charged situations with compassion and clarity.

Process payments, estimates, invoices, and medical records.

Maintain cleanliness and order in the reception and lobby areas.

Veterinary Care & Specialty Group (VCSG

) is Chattanooga’s largest multi-specialty and emergency hospital, where compassionate care meets cutting-edge medicine. At VCSG, we are committed to providing exceptional specialty and emergency care while fostering a supportive and collaborative team environment. We believe that excellence in patient care starts with a workplace where professionals feel valued, empowered, and inspired to grow—because when our team thrives, so do our patients.