smithnephew
Service Customer Success Manager (f/m/x) Germany & Italy
At a Glance
- Location
- DEU - München, Germany
- Work Regime
- hybrid
- Employment
- Full time
- Experience
- 5+ years
- Compensation
- on range for this position is €75,000 – €112,500 EUR annually. The actual base
- Posted
- 2026-08-06
Key Requirements
Required Skills
Benefits & Perks
/Life Balance: 30 Vacation Days per year as well as one extra
Requirements
Proven experience leading and developing teams within customer service, operations or service management environments
A hands on, proactive approach with a focus on continuous improvement and service quality
Compensation & Benefits
Generous Annual Bonus and Pension Schemes, Save As You Earn share options.
Work/Life Balance:
30 Vacation Days per year as well as one extra day off each year for volunteering activities, so we can give back to our communities!
Your Wellbeing:
Employee Assistance Program (Mental Health), Life/Accident Insurance and much more
Flexibility:
Responsibilities
Recruit, lead, coach, motivate, develop and performance manage the team to deliver the best possible customer outcomes.
Ensure the right team capability, structure and resourcing are in place to meet customer demand and achieve service KPIs across Germany and Italy.
Implement and maintain policies, procedures, systems and ways of working aligned with global service strategy, market requirements and customer needs.
Drive standardization, process compliance, simplification and continuous improvement to enhance productivity and service quality.
Operational Delivery and Customer Support:
Provide hands-on operational support and backup to the team when necessary across Germany and Italy.
About the Company
Culture
on our website or on
kununu
.