Account Manager, Flex Pay

8-10 years of experience in account management, partnerships, customer success, client solutions, or an adjacent role

Experience managing relationships with C-Suite stakeholders within mid-market or enterprise-level accounts

Experience working with e-commerce platforms and digital retail ecosystems of various sizes and complexity

Comfortable working cross-functionally with both business and technical teams

Tech savvy with the ability to collaborate effectively with implementation teams

Experience working with payment platforms, fintech, BNPL, or SaaS products

Competitive salary and stock option plan

100% paid coverage of medical, dental and vision insurance

Flexible PTO

Opportunities for professional growth and development

Paid parental leave

Health & wellness initiatives

Manage day-to-day relationships with strategic retail and e-commerce merchant partners

Support merchant onboarding, implementation, and ongoing account growth initiatives

Partner cross-functionally with Integrations, Product, Operations, and Marketing teams to improve merchant performance and support problem resolution

Monitor account health, conduct performance reviews and QBRs, and identify opportunities to drive merchant expansion and engagement

Coordinate promotional campaigns, launches, and operational updates with partners

Learn the Flex Pay product suite quickly and become comfortable explaining technical concepts to non-technical stakeholders