Senior Manager, Partner Success

5+ years of experience client success, account management, partnerships, or payer-facing roles

Solid understanding of managed care organization (MCO) dynamics – behavioral health or Medicaid experience strongly preferred

Experience managing complex, multi-stakeholder payer or enterprise healthcare accounts

Strong operational mindset with the ability to translate contracts into action

Excellent relationship-building and communication skills

Comfort working cross-functionally and influencing without formal authority

The starting pay range for this position is

$150,000 - $165,000

per year; base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements including

variable compensation

and a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave).

As Senior Manager of Partner Success, you’ll own Boulder Care’s post-sale payer partnerships and ensure contracts are executed successfully over time. You are the steward of account health — translating contract requirements into operational reality, maintaining trusted relationships alongside Sales, and ensuring Boulder consistently delivers on its commitments.

You’ll partner closely with the Payer Sales team, who lead strategic relationships, pricing, renegotiation, and commercial strategy. Partner Success supports these efforts with data, insights, and relationship context, while maintaining clear ownership of post-sale execution.

This is a highly cross-functional role for a relationship-driven operator who thrives in complexity, anticipates risk, and keeps multiple account “trains” running smoothly. Payer partnerships are central to Boulder Care’s ability to scale access to high-quality addiction treatment. In this role, you’ll ensure those partnerships are not only well-managed, but deeply trusted — strengthening our impact and supporting long-term growth.

Boulder Care is an award-winning digital clinic for addiction medicine, recognized for both innovation and high quality of patient care. Founded in 2017 by CEO Stephanie Strong, our mission is to improve the lives of people with substance use disorders through compassionate, evidence-based care.

We provide Boulder patients with a fully virtual, multidisciplinary care team—including medical providers and peer recovery specialists—who deliver personalized treatment, including medication for opioid use disorder (MOUD) and ongoing support. Our approach is grounded in clinical excellence, patient-centered care, and a commitment to reducing barriers to recovery. Boulder partners with leading health plans, employers, and community organizations to ensure that our services are accessible and covered for the people who need them most.

Named by Fortune as one of the Best Workplaces in Healthcare, Boulder fosters a culture of kindness, respect, and meaningful work that delivers outstanding patient outcomes and moves the addiction medicine industry forward.