Will Call Customer Service Rep (CRL)

1 year of office support experience in a customer service role

High School diploma or equivalent

Ability to work in a fast-paced, team environment

Organized and able to keep others organized with ability to prioritize effectively

Must be able to communicate effectively and conduct yourself professionally, with excellent written and verbal communications

Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues

Maintain broad knowledge of clients, products and services.

Document customer interactions and transactions

Listen attentively to customer needs and concerns; demonstrate empathy

Accurately process over-the-counter, phoned, faxed and e-mailed orders accurately and in a timely manner

Receive and process payments of Will Call customers as well as over the phone (cash, debit, etc.)

Answer multi-line telephone in a professional manner