Professional Services Engagement Manager

Experience with professional services selling processes, including discovery, scoping, proposal development, and the fundamentals of commercial structuring.

Experience using Salesforce for opportunity management, forecasting, and quoting.

A working understanding of the software development lifecycle, DevOps practices, and cloud transformation efforts, with the ability to relate technical solutions to business outcomes.

Comfort working cross-functionally with sales, solutions architecture, delivery, and operations teams to align on deal strategy, staffing, and execution.

The Professional Services Engagement Management team at GitLab is focused on designing and structuring services engagements that help customers achieve successful, long-term adoption of our intelligent DevSecOps platform.

This team works closely with customers and field teams to assess goals, uncover services needs, and translate complex transformation initiatives into clear, outcome-oriented engagement plans.

Perform discovery with account teams and customers to understand current capabilities, constraints, and desired business outcomes.

Design standard and custom services proposals aligned to customer goals, clear success measures, and implementation needs.

Build and present scoped services engagements and packaged solutions to customers and internal stakeholders to gain alignment and move opportunities forward.

Guide customers and account teams through services value, commercial terms, agreements, and the quote and order process to support deal closure.

Meet assigned financial targets and maintain an accurate services forecast using Salesforce and Clari.

Build strong cross-functional relationships, provide responsive support to internal and customer stakeholders, and relay customer trends to improve services offerings and the customer journey.