Client Experience Manager

Bring 5–8 years of experience in client experience or support operations, including at least 1–2 years managing a team directly

Fluent in support operations: SLAs, ticket workflows, triage structures, and help desk tooling — and you pick up new systems quickly

Genuinely care about the clients your team serves, and let that shape how you set standards and develop your people

More about Prosper Health

Our team members come from places such as Bain, McKinsey, BCG, FirstHand Health, Rula, SeatGeek, Benchling, and schools like Harvard, MIT, Yale, Penn, Northwestern, Dartmouth, Vanderbilt, and more.

Here are a few of our favorite operating principles:

Our client experience team is crucial to making our clients feel supported day-to-day — managing all inbound phone, text, and email support.

We believe in putting clients first, and that ethos runs through everything we do: every interaction is held to a high standard because the people on the other end of it deserve nothing less.

As our Client Experience Manager, you will lead this team and own the function fully — hitting SLAs, building out triage structures, managing response quality, and establishing SOPs.

a flagged spam number), you don't wait for someone to tell you how to fix it — you figure out what needs to happen, execute, and build the process that prevents it from happening again.

We're a startup, which means you'll report directly into senior leadership, have a real seat at the table, and build processes and team culture largely from the ground up.

They're comfortable in ambiguity, resourceful with tooling and systems, and they genuinely care about the clients this team serves.