Cornerstone Brands Customer Service Specialist

12+ months of service experience

Communicate with a variety of customer styles, peers, and leaders

Navigate multiple systems and screens

Troubleshoot own technical problems (in partnership with IT when needed)

If you need reasonable accommodations/support throughout, please contact us at

Busy day handling our high volume of inbound customer inquiries

Actively participate in our required upselling program by consistently identifying customer needs and making compelling offers recommending relevant products during every interaction

Assist customers with questions while personalizing the experience for each caller

Calls include confirming refunds, taking payments, placing orders, and analyzing account data

Opportunity for advancement and upward mobility across the QVC Group family of brands

Report to an assigned Customer Service Supervisor

Our Customer Service Specialists support Ballard Designs, Frontgate, Grandin Road, and Garnet Hill brands and help answer inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.