CareDriver Support Manager

You’re passionate about delivering amazing customer experiences and excited to build an operationally strong team.

Proven management experience with 3-5 years in a team lead or manager role

Our Safe Ride Support team takes pride in ensuring every ride is completed safely and smoothly, and that CareDrivers receive the information and support needed to be successful on our platform.  As a

CareDriver Support Manager

you will be a critical player in delivering on our promise “Safety is Everything” and will help us achieve this goal in the following ways:

Lead a team of CareDriver Support Team Leads located offshore to ensure we achieve department SLAs, KPIs,  CSAT, and eNPS  goals

Conduct weekly 1:1s with your Team Leads, managing to metrics and providing clear and actionable feedback to help them develop in their roles

Track the quality assurance for all team members in your purview, and be a thought partner for our QA Manager to track and benchmark performance