Staff Security Analyst, Customer Assurance

A strong, fundamental understanding of core Security principles, architectures, and operations.

Understanding of IT and cloud methodologies, information security, privacy, identity management, risk assessments and IT regulation and compliance standards

Serve as the critical bridge between Okta’s customers and internal Engineering/Product Security teams.

You must be able to unpack complex customer security concerns, hold in-depth technical discussions with internal engineering to align on solutions, and translate Okta’s security architecture back to the customer to resolve high-stakes inquiries.

Take end-to-end ownership of highly technical security questionnaires and due-diligence requests, partnering seamlessly with internal subject matter experts to ensure accurate, timely, and high-quality responses.

Drive technological changes within Customer Assurance by identifying and implementing AI and automation strategies to streamline workflows, scale global efforts, and reduce response times.

Train and empower regional Go-To-Market and Sales teams on standard engagement protocols, ensuring they can leverage Customer Assurance resources smoothly to accelerate deals.

Collaborate with the Security Trust & Culture team and Regional CSOs to develop, publish, and maintain forward-facing security collateral, FAQs, and field communications.