Senior Customer Success Manager

Bachelor's degree with strong academic performance

At least 4 years experience in CX, Consulting, or similar customer facing roles

Technical background (e.g. engineering) or very strong technical aptitude with a desire to become a Lucid Suite expert

Excellent organizational skills, strong ability to manage multiple priorities effectively, and attention to detail.

Strong written and verbal communication skills, including the ability to deliver technical presentations to non-technical audiences.

Proficient in using various tools to manage customer relationships and ensure business continuity

Develop a strong understanding of the Lucid Suite, demonstrating how to integrate it into customer workflows across a variety of use cases, and showing how it helps customers achieve their business goals.

Create and implement strategies to help companies continually adopt the Lucid Suite to meet their objectives.

Build and strengthen relationships with key contacts - from individual contributors to executive stakeholders - navigating organizational structures to deepen partnerships and cultivate champions.

Partner with Professional Services, using change management, product advocacy, and awareness campaigns to drive adoption.

Effectively manage a portfolio of accounts, prioritizing engagement based on need and coordinating multiple workstreams.

Conduct regular business reviews to ensure customer satisfaction, resolve issues, understand customer priorities and needs, and drive ongoing adoption.