Service Manager II

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5 to 7 years applicable experience and demonstrated success/knowledge

3+ years managing and developing employees

3+ years of specialized/industry experience

Bachelor\u2019s degree or equivalent in related field with minimum 5 years project management experience;

Experience in power generation or technical industry can be substituted for degree and/or project management experience

The Service Manager II plans, prepares, and manages projects from beginning to end in order to maximize productivity and meet customer requirements. In addition to owning the overall execution of site projects, the Service Manager II will act as the field execution owner for the customer, managing Fulfillment 5 (safety, quality productivity, on-time-delivery, and cost) to ensure operating plans are met according to schedule. The Service Manager II serves as the primary customer interface.

Develop field service outage cost estimates using standards. Ensure all aspects of the job related to field service are planned accordingly, including schedule, cost, man loading, and job set-up.\u00A0\u00A0\u00A0

Plan, prepare, and manage projects from beginning to end by reviewing project requirements, setting up projects, mapping POs, developing and executing against cost estimates, establishing project risk analysis and mitigation strategies, and owning performance relative to Fulfillment5 and customer KPI/CTQs targets

Serve as the additional customer interface with P&L, and communicate with the Customer Service Manager, CSL, and CPM

Review and verify the forecast to maximize utilization and meet catalog targets