Manager, Customer Enablement

3+ years of experience managing and coaching customer-facing teams in Customer Enablement, Professional Services, Customer Success, Consulting, or similar roles

8+ years of experience in enablement, customer success, program management, consulting, or learning and delivery, ideally in a SaaS or enterprise software environment

Demonstrated success leading teams that deliver structured, outcome-driven customer engagements within a defined services model

Strong operational mindset with experience balancing people leadership, delivery execution, and regional capacity planning

Comfort operating within defined service plans and entitlements while still driving flexibility and customer impact

Ability to influence cross-functional partners and align stakeholders around enablement priorities and customer outcomes

Lead, coach, and develop a team of Customer Enablement Managers supporting enterprise customers across the AMER/EMEA region within Foundational Service Plans

Ensure consistent, high-quality delivery of enablement services tied to FSP entitlements, including workflow consultations, training programs, and scalable enablement initiatives

Own regional delivery health and execution by managing team capacity, prioritization, and escalations across a portfolio of FSP customers

Partner closely with Customer Success, Sales, Implementation Managers, and Professional Services leadership to align enablement strategy with account goals, renewal motions, and expansion opportunities

Coach CEMs on strategic advisory skills, including executive-level conversations, enablement planning, outcome definition, and renewal-aligned storytelling

Operationalize enablement programs and frameworks to improve consistency, efficiency, and customer impact across AMER