Senior Manager, Consumer Experience S&O

You solve problems from first principles.

You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking.

You’re customer focused.

You are able to identify consumer pain points, lead with the consumer front of mind and build go to market strategy to enhance our consumer experience.

You’re equally comfortable operating at 10,000 feet and 1 foot.

You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team. No job is beneath you.

As a Senior Manager of the Consumer Experience Strategy & Operations team, you will be responsible for defining, executing and building in-app experiences for our entire marketplace. From bringing AI-forward solutions into our app to refining our go-to-market playbook, you’ll work cross-functionally across other teams within strategy & operations, product, engineering, analytics, marketing and so many others! You will manage a team of direct and indirect reports and report into a Director on our Marketplace Strategy & Operations team.

Build.

You’ll have your fingerprints all over our consumer app - you’ll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details.

Strategize.

From first principles, you’ll develop the optimal strategy for best serving our customers.

The Consumer Experience Team is the heart of how our customers engage with DoorDash in our app. We’re focused on building and scaling new features, bringing products to market and truly turning DoorDash into the everyday app for customers. The Consumer Experience Team supports the entire marketplace - across Restaurants, New Verticals and Emerging Bets.