Customer Onboarding Manager

1-3 of customer facing experience in a customer success or support role, preferably in a software or Sales/Marketing environment.

Preferable experience onboarding clients to SaaS products;

Knowledge of B2B digital marketing, ad tech, marketing automation systems, lead generation, demand generation and content marketing

Creative problem solving, solutions-oriented and strategic, long-term view of customer relationship;

TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.

Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

Our benefits include:

Great community

: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment

We are seeking a Customer  Onboarding Manager who will be responsible for delivering a seamless onboarding experience for customers on our BrightTALK and Portal platforms.

The Onboarding Manager will own the critical transition from contract signature to platform adoption, ensuring customers are trained, configured, and ready to achieve their business goals.

The Onboarding Manager will serve as the primary point of contact during onboarding, guiding customers through setup and training while coordinating with Sales, Campaign Management, Product, Support, and Delivery teams.

Own the end-to-end onboarding experience for subscription customers from contract signature through completion

Serve as the primary customer contact during onboarding, connecting customers to resources and support teams

Send welcome communications and provide "What to Expect" documentation and self-service resources

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?

At Informa TechTarget, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world-shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue.

We’re a vibrant community of world-class practitioners – over 2000 colleagues strong – with offices in 19 locations around the world. We’re traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100.

About Informa TechTarget

Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI.

With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets.