PBX Operator - Limelight Boulder

Previous experience in hotel PBX, front office, guest services, or customer service environment preferred

Knowledge of hotel operations, departments, and guest service standards

Experience using Hotel Management Systems (PMS/LMS) and call management systems

Strong attention to detail when recording messages and guest requests

Ability to coordinate communication between multiple hotel departments

Ability to maintain confidentiality with guest and hotel information

Work Environment & Physical Demands

•     Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements

•     No adverse or hazardous conditions

•     Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance

Job Benefits

This position is classified as a regular full-time position eligible for the following benefits:

The PBX Operator is responsible for managing the hotel’s primary telephone system while providing exceptional guest communication and operational support.

This role handles incoming calls, guest requests, and internal communications while assisting with IRD (In-Room Dining) calls, coordinating VIP arrivals, and supporting billing preparation and reservations.

The position ensures efficient call routing, accurate information delivery, and seamless coordination between guests and hotel departments.

Essential Job Functions / Key Job Responsibilities

Handle guest requests including IRD calls, service inquiries, and departmental communication

Coordinate and communicate VIP arrivals to appropriate departments to ensure proper preparation and service delivery

Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Set in the heart of elevated and unique locations, each Limelight hotel is carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view.

Current locations include those across Colorado in Aspen, Snowmass, Denver, and Boulder (opened August 2025); Ketchum, Idaho; Mammoth, California (opened December 2025); and Charleston, South Carolina (coming in 2028).

For more information, visit

www.limelighthotels.com

or follow @limelighthotel on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.