Client Service Member | Remote | Luxury Travel

2+ years in travel operations, luxury hospitality, or high-touch client service where you understand what premium service actually feels like from the client's side • Hands-on Sabre GDS experience is mandatory for this role.

You must already be comfortable using Sabre for flight search and booking.

The ability to manage multiple client requests simultaneously while meeting tight response and delivery SLAs

Experience with airline mileage programs, award travel, or loyalty points optimization • Familiarity with premium booking platforms, workflow tools, or CRM systems • Background in luxury travel agencies, premium concierge services, or high-end hospitality

Experience handling high-net-worth or VIP clients

Genuine passion for travel and for finding creative routing solutions that others miss

$700 - $1,200/month USD, depending on location and experience.

Compensation is reviewed based on performance, with clear milestones tied to progression.

We are looking for a Client Service Member who loves the challenge of finding the perfect flight, building a compelling quote, and delivering genuinely personal service to high-expectation travelers.

You will own each client request from start to finish: from reading the initial message and understanding what the client actually needs, through searching for the best options, to writing a polished quote that makes their decision easy.

You will work across multiple booking strategies, including award travel, loyalty program redemptions, and premium fare inventory, and you will communicate with clients in a way that always feels warm, fast, and professional.

You are the person the client interacts with, and your work directly determines the quality of their experience.

At

Frontier,

we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US based startups and high growth companies.

Ascend helps founders, investors, and executives book international business and first-class flights at rates that are typically 30-80% below what you would find on a regular booking site. We combine smart, proprietary booking methods with round-the-clock personal service delivered over WhatsApp.

We have grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We are at $22M+ ARR and growing fast. Our mission is to make first-class travel accessible to the people who are shaping the world.

Our clients are founders, investors, and senior executives who expect fast, accurate, and polished service. They do not chase confirmations. They trust us to get it right every time.