Seasonal Customer Service Team Supervisor

4+ years of customer service experience, preferably in an eCommerce or retail setting

1+ years of leadership experience in a customer service setting, including hands-on experience managing the performance of a team and driving results

Serve as the direct supervisor of the CS Leads and CSRs on your team

Provide day-to-day support, subject matter expertise, and coaching for CSRs, motivating and supporting the team to resolve customer concerns

Stay present and available for the broader Customer Service team, including monitoring communications, answering questions, and providing real-time feedback via Slack and Google Hangouts

Host regular one-on-one meetings with team members to review weekly performance, provide coaching, and empower them to deliver consistently high-quality customer service through accountability and a supportive, customer-focused environment

Complete project work, such as Promo Code requests, financial transactions, fulfiller requests, vendor communications, and other ad hoc tasks and projects as assigned by site leadership or other departmental leaders

Stay up-to-date on Minted products, services, and policy details, developing subject matter expertise in these areas.