Service Advisor - Rutherford, NJ

2-5 years previous automotive experience and training in a Service Advisor or Front of House customer facing role

Ability to tailor and explain automotive terminology and concepts to customers across varying levels of automotive knowledge

Knowledge of HV systems, LV systems, and EV powertrains

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Ensure clients are informed throughout the service experience from initial contact to vehicle handover

Conduct comprehensive inspections and thorough check-in processes for customer vehicles, identifying and reporting any damage or visible wear

Check in new vehicles and document transport damage on PDI vehicles, ensuring accurate notation on the Bill of Lading (BOL) and processing through internal channels for proper documentation

Manage and facilitate loaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for convenience

Uphold the Customer Satisfaction Index (CSI) KPI as a fundamental aspect of our operations, actively ensuring that customers are delighted with the quality of service provided

Promptly address and correct any warranty claim rejections within the established timeframe to maintain operational efficiency and customer satisfaction