Senior Product Manager

5+ years of product management experience, including ownership of complex customer-facing products or platforms

Experience building products that improve customer onboarding, activation, or time-to-value

Strong ability to identify friction across complex systems that span product experiences, operational processes, and customer journeys

Proven ability to bridge product strategy with operational realities, turning manual processes or internal pain points into scalable product solutions

Technical fluency and ability to collaborate effectively with engineering teams on systems that integrate across multiple products and services

Experience using data and experimentation to drive measurable improvements in customer outcomes

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at

https://careers.toasttab.com/toast-benefits

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#LI-REMOTE

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience.

In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).

Define the long-term vision and roadmap for Toast’s onboarding and activation platform, building the systems and experiences that help restaurants successfully get live and reach value faster

Develop scalable onboarding capabilities across web and mobile that guide customers through setup, automate configuration where possible, and intelligently surface issues before they delay go-live

Establish standards, frameworks, and product patterns that enable onboarding to operate as a platform across Toast products and teams

Define and monitor key onboarding metrics and operational dashboards, using data to evaluate performance and drive improvements in key metrics

Work closely with customers and internal operational teams to understand onboarding quality and identify opportunities to improve the customer experience

Partner deeply with Engineering, AI/ML, Design, and domain product teams to evolve onboarding capabilities as Toast’s product ecosystem and AI-powered experiences expand