Care Coordinator

3+ years of experience in

patient access, patient utilization or a high-volume call center environment

(telehealth or digital health strongly preferred).

Proven ability to manage heavy inbound volume while maintaining speed, quality, and composure.

A self-starter who works independently, takes initiative, and requires minimal supervision.

Highly organized and detail-oriented, with the ability to multitask and clear queues efficiently.

Own high-volume inbound patient and provider communication queues across phone, email, chat, and SMS, responding quickly and efficiently while maintaining accuracy and professionalism.

Consistently meet or exceed productivity, responsiveness, and quality metrics in a fast-paced environment.

Serve as the first point of contact for patients, resolving inquiries in real time without unnecessary handoffs.

Provide clear, confident guidance on general questions about the Oshi program, services, and care model.

Schedule, reschedule, and coordinate appointments quickly and accurately, ensuring minimal delays and clean handoffs to GI Providers, Registered Dietitians, and Behavioral Health Providers.

Respond to high-level billing and insurance questions, clearly explaining benefit design and cost-share in a way patients understand.

Oshi Health is revolutionizing GI care with a digital clinic model that provides easy, convenient access to an integrated and multidisciplinary care team that takes a whole-person approach to diagnosing, managing and treating digestive health conditions.

We take time to get to know each patient, develop a personalized, whole-person care plan that includes identification of symptom triggers and prescription of evidence-based interventions, including medications, dietary changes, and mental health support.  Our care is delivered virtually through our app, via secure messaging and telehealth visits.  When in-person diagnostics or procedures are needed, we take a concierge approach and coordinate access, care and follow up with local providers. For more information, visit us at:

www.oshihealth.com

We are seeking a Care Coordinator to join our Care Delivery Team in a fast-paced, high-volume inbound support role. This position serves as a primary point of contact for patients, managing inbound communications via phone, email, chat, and SMS text message. As a key liaison between patients and their multidisciplinary care team, you will deliver a seamless, compassionate, and efficient experience by addressing questions related to scheduling, billing and insurance, pharmacy needs, referrals, clinical inquiries, and general program support. If you thrive in a dynamic environment, enjoy problem-solving in real time, and are passionate about delivering exceptional patient experiences, we’d love to hear from you.