Member Reception Agent

Knowledge of common and convenience products and services

Knowledge of products and services for businesses and those offered by caisses, components and Desjardins distribution networks and those of the competition

Impeccable French spelling and grammar

Knowledge of security measures, legal frameworks and internal controls

Understanding of the philosophy and inner workings of a financial services cooperative

4 weeks of flexible vacation starting in the first year

Defined benefit pension plan that provides predictable, stable income throughout retirement

Group insurance including telemedicine

Reimbursement of health and wellness expenses and telework equipment

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#LI-Onsite

The incumbent is responsible for welcoming members and clients in a courteous and dynamic manner, quickly acknowledging their needs and guiding them to the right representative or alternative distribution channel.

The person in this role provides members and clients with general information on Desjardins products and services.

Welcome members and clients with utmost respect for Desjardins service standards so as to provide a unique experience.

Provide information and assistance to members and clients on making the most of the various tools and alternative distribution channels available to enhance their autonomy (e.g., ATM, AccèsD internet and telephone, Desjardins mobile services, Desjardins.com and complementary channels such as the Online Business Centre and Desjardins Bank).

Ensure members and clients experience a reasonable wait time in the waiting room.

Listen carefully to members and clients to ensure they are fully satisfied, and make the most of sales opportunities.