Staff Systems Engineer, AI Enablement and Productivity Engineering

5-7 years experience in a hands-on Enterprise support environment.

Minimum 2+ years experience in a leadership role within a global support organization.

2+ years managing and maintaining budgets.

Strong experience as a support engineering manager, leading and scaling teams.

A track record of delivering high-quality products and using data/metrics to track progress.

A passion for mentoring and developing talent.

Comprehensive Healthcare Benefits and Income Replacement Programs

401k with Employer Match

Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support

Family Planning Support

Gender-Affirming Care

Mental Health & Coaching Benefits

Are you an experienced IT Support leader who thrives on building and coaching high-performing teams? Do you have the technical chops to guide your team toward excellence?

Reddit is looking for an experienced Technical Support and Operations Manager to help grow our support and operations teams around the world. Our team works cross-functionally with our partners in Infrastructure and Systems, Security, People Ops, and other teams to coordinate work, handle ticket escalations, and resolve issues. We onboard new employees, provision new hardware, provide hands-on support and adhere to security standards for all Reddit employees globally—our Snoos.

Lead the team in the development of the support strategy and roadmaps for each of our core SOS offerings within Reddit. Inclusive of front line support desk, onboarding, offboarding of employees and contingent workers, supply chain and logistics.

Build, scale, implement and improve internal processes and reporting to optimize team productivity.

Serve as the top-line escalation point for high-priority support cases including overall triage and management.