Support Operations Associate I

Strong customer service orientation and disposition

Ability to work in multiple technical mediums simultaneously while remaining attentive to customer and their concern

Our total rewards package is designed to support you holistically—in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave. To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment.

Provide exceptional phone-based customer support regarding Alarm.com products and services

Be inquisitive, logical, and persistent in developing troubleshooting steps to remedy any technical concerns and find solutions

You must be a positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service.

Collaborate with other team members to ensure on-going improvements in quality and service

In joining the technical support team, you will learn about:

Alarm.com’s products, services, and devices by participating in extensive in-house training sessions and having hands-on experience in setting up a complete Alarm.com system