Customer Experience Specialist

Digital Intelligence (AI-Ready Mindset) - Comfortably adopts new tools; uses technology to enhance service quality and insight.

Curious, data-aware and adaptable

Exception Mastery: Applies calm, fair judgement under pressure; protects brand integrity while keeping the customer relationship intact.

Anticipates customer needs, communicates proactively and follows through completely.

Empathy as a Strategy (+Brand Ambassadorship): Creates emotional continuity, not one-off satisfaction.

Represents the Quince brand with warmth, polish, and authenticity - turning service into loyalty.

Purpose with Impact: Your work directly shapes customer loyalty and repeat business.

Culture of Ownership: We trust you to make decisions that reflect empathy and excellence.

Continuous Growth: Learn fast in a culture that blends startup agility with luxury-brand standards.

A Brand to Believe In: Beautiful products, transparent pricing, and customers who love them.

$24 CAD/hour  with tenure based increases

As a Customer Experience Associate, you’ll be the human heartbeat behind the Quince brand.

You’ll make each conversation an extension of our promise: thoughtful service, timeless quality, and lasting customer relationships built on trust.

Own the full customer experience.

Take responsibility for each interaction from start to finish — ensuring every customer feels seen, cared for, and confident in their purchase.

Deliver exceptional, brand-aligned service across chat, email, phone, and social channels.

Your tone should mirror the same attention to detail and refinement as our products.