shieldai
Program Manager, Customer Experience Center Coordinator (R4702)
At a Glance
- Location
- Dallas, Texas, United States
- Work Regime
- onsite
- Employment
- Full Time Employee
- Experience
- 7+ years
- Compensation
- USD 110000-160000 per-year-salary
- Department
- Growth Division
- Posted
- 2026-03-20T23:23:38.809000+00:00
Key Requirements
Required Skills
Domain Knowledge
- Aerospace
- Defense
- Government
Benefits & Perks
d above + temporary benefits package (applicable after 60 days of employment
Requirements
7+ years of experience in event coordination, program management, operations, executive support, customer engagement, or similar roles.
Demonstrated ability to manage multiple concurrent projects with competing priorities.
Evidence of process development and improvement
Strong written and verbal communication skills.
Experience working cross-functionally in fast-paced environments.
High attention to detail and organizational discipline.
Responsibilities
The CEC Coordinator will be responsible for aligning cross-functional stakeholders, managing logistics, and ensuring that each visit reflects Shield AI’s professionalism, technical excellence, and mission-driven culture. This individual will work closely with Business Development, Solutions Engineering, Program Management, Operations, Security, Facilities, and Executive Leadership to execute high-impact customer engagements. This role includes opportunities to identify and implement cross-functional process improvements.
About the Company
Founded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT and X-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With offices and facilities across the U.S., Europe, the Middle East, and the Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit
www.shield.ai
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