datadog
Federal Support Engineer 2 - Denver
At a Glance
- Location
- United States
- Experience
- 2+ years
- Posted
- 2026-02-19T15:39:58-05:00
Key Requirements
Required Skills
Domain Knowledge
- SaaS
Requirements
Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
Experienced using SalesForce GovCloud Plus, Jira, Confluence, or similar software
An engineer with previous technical troubleshooting and/or programming experience
A critical thinker who defaults to a client-centric approach
A tinkerer with some programming experience and a basic knowledge of Linux
Datadog values people from all walks of life.
Compensation & Benefits
Generous and competitive
global
and
US benefits
New hire stock equity (RSUs) and employee stock purchase plan
Continuous career development and pathing opportunities
Responsibilities
Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
Reproduce technical issues and dive into Datadog’s 600+ integrations
Participate in product conversations with internal teams based on feedback from client interactions
Acquire expertise across all Datadog GovCloud product areas.