Telephone Operator

Answer, record, log, and process all guest calls, requests, questions, or concerns.

Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.

Receive, record, and relay messages accurately, completely, and legibly.

Activate/deactivate guest room message lights as appropriate.

Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line.

Test communications equipment to ensure it works properly.