Customer Account Executive, Emerging Enterprise

5-years of experience in Account Management, SaaS sales, or similar quota-carrying roles, 5 years of experience closing and/or managing strategic customers

Ability to research accounts, develop a point of view (POV) on the value your technology can drive for the account, and prioritize accounts across a territory to maximize bookings

Proven success navigating large organizations and ability to quickly identify the decision makers and the decision making process for large SaaS investments

Drive, determination, and accountability

Background in Enterprise SaaS sales for Mobile and/or Marketing Technology

Outstanding verbal, written, and stand-up presentation skills, with experience in presenting value propositions to executive teams

As a Braze Customer Account Executive, you will be responsible for managing and growing existing relationships within our customer base. You will own specific customer relationships and serve as the account lead. You will work closely with cross-functional teams, including Customer Success, Solutions Consulting, Services and Product, to drive account growth, retention, and overall customer satisfaction. This role requires a strong understanding of the digital marketing ecosystem, customer engagement solutions, complex organizations and the ability to build long-term relationships in a fast-paced environment.

Own a defined set of customer relationships, including managing all expansion and renewal activities

Develop commercial relationships to increase Braze utilization and value

Partner closely with cross-functional partners to secure contract renewals

Nurture and close account expansion deals including upsell, cross-sell, and net new lines of business

Effectively communicate customer feedback to Braze product team