raintree
Sr. Product Support Specialist - Enterprise Clinicals - *Internal Candidates Only*
At a Glance
- Employment
- internship
- Experience
- 3–5 years
Key Requirements
Domain Knowledge
- Clinical
- Education
- Engineering
- Finance
- Healthcare
- Medical
- Regulatory
- SaaS
Requirements
3–5 years of SaaS application support experience;
minimum 2 years specifically supporting Raintree software with a focus on EMR/Clinical Domain.
Deep understanding of Medical/Revenue Cycle Management (RCM) and Electronic Health Record (EHR) workflows.
High proficiency in troubleshooting complex SaaS architectures and navigating database/integration issues.
About Raintree Systems
Raintree is the preeminent provider of electronic health records (EHR) and revenue cycle management (RCM) software for the therapy and rehabilitation industry.
Responsibilities
Technical Leadership & Escalation
Act as the key source of knowledge for our enterprise base when it comes to complex technical issues across Practice Management, Clinical, and Billing/Financial domains, with an emphasis on the EMR and clinicals.
Advanced Troubleshooting:
Utilize expert-level critical thinking to deconstruct complex software behaviors, isolate root causes, and recreate bugs in test environments.
Major Incident Management (MIM):
Participate in the response for high-impact service disruptions affecting the Enterprise base, ensuring rapid resolution and clear stakeholder communication.